Privacy Policy

Effective Date: [2021/9/7]

At Velara, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information
We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Participate in promotions or surveys
  • Contact us for customer support

This information may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (credit card details, etc.)
  • Purchase history

Non-Personal Information
We also automatically collect non-personal information when you visit our website, such as:

  • Browser type and version
  • IP address
  • Pages visited on our site
  • Time and date of visits
  • Referring website and exit pages

2. How We Use Your Information

We utilize the information collected for various purposes, including:

  • Order Processing: To process and fulfill your orders, including sending order confirmations and shipping notifications.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing Communications: To send you promotional materials, newsletters, and updates about our products and services (if you opted in).
  • Website Improvement: To analyze user behavior and preferences to enhance our website and user experience.
  • Legal Compliance: To comply with applicable laws and regulations and protect our rights.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement a variety of security measures to protect your personal information. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted online.
  • Access Controls: Access to your personal information is restricted to authorized personnel only.
  • Regular Audits: We conduct regular security assessments to identify and address vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those communications.

To exercise these rights, please contact us at wholesale@velarajewelry.com.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files that are stored on your device and help us analyze web traffic and improve our services. You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability to use certain features of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: wholesale@velarajewelry.com